Shipping Policy

Last updated: June 1, 2025

1 Order Processing

All orders are processed within 2–5 business days after payment confirmation, subject to product availability. During peak seasons or holidays, processing times may be extended. You will be notified by email once your order has been dispatched.

2 Domestic Shipping (India)

Delivery within India typically takes 5–10 business days depending on the destination.
Shipping costs are calculated at checkout based on weight and location.
We work with reputable logistics partners to ensure safe and timely delivery.

3 International Shipping (Export)

G.R. Enterprise ships internationally to select countries. For bulk or wholesale export orders, please contact us directly for a customised freight quotation.
International delivery times typically range from 10 to 30 business days, depending on the destination country, shipping method, and customs processing times.
All international shipments comply with applicable Indian export regulations and are accompanied by the necessary documentation (invoice, packing list, certificate of origin where applicable).

4 Customs, Duties & Taxes

For international orders, the buyer is solely responsible for any customs duties, import taxes, VAT, or other fees imposed by the destination country.
G.R. Enterprise is not responsible for delays caused by customs clearance processes.
Please check your local import regulations before placing an order, especially for food and agricultural products.

5 Tracking

Once your order has been dispatched, a tracking number will be provided via email so you can monitor your shipment.

6 Delivery Issues

If your package is lost, significantly delayed, or arrives damaged, please contact us within 48 hours of the expected delivery date at gr.entreprise.export@gmail.com so we can investigate and assist you promptly.

7 Contact for Shipping Enquiries

Email: gr.entreprise.export@gmail.com Phone/WhatsApp: +91 9933648794 Address: N.S. Road, Reliance Building, Jaigaon, West Bengal, 716382, India